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Product
Warranties, Liabilities & Limitations
Warranties
Metro
Industries, Inc., ("Metro") warrants and assumes responsibility for the
conformance of all products it sells ("products") to the conditions and
specifications set forth in writing by Purchase Order or other written
instrument of Purchase ("Purchase Orders") and acknowledged in writing by Metro
under the following conditions, restrictions, and limitations:
- Product specifications and purchase conditions are
limited to those specified and acknowledged in writing, including any
drawings, specifications, certifications, or other documents specifically
referenced and available to Metro. Customers are responsible for insuring that
complete and accurate drawings and specifications, including any pertinent
revision designations, are both cited on Purchase Orders and supplied to
Metro. For these purposes, reference to published Metro part numbers, style
codes, specifications, etc. shall be considered sufficient, provided the
reference is specified by the customer and acknowledged in writing by Metro.
- This warranty applies only to products as they are sold
and delivered. Metro Industries, Inc., specifically disclaims any
responsibility for non-conformance of its products beyond the point of
delivery, regardless of the causes or consequences of such non-conformance.
This exclusion includes, but is not limited to, any damage caused by storage
conditions, handling, or any other circumstances arising after products have
been delivered.
- Notification of non-conformance must be received in
writing by Metro within 30 days from the delivery date of the products. Metro
reserves the right to refuse claims for non-conformance of its products that
are received beyond 30 days from the delivery date of said products. Metro
also reserves reasonable rights to verify and investigate claims of product
non-conformance that include, but are not limited to, reviewing customer
inspection reports and/or product samples before honoring such claims. Metro
reserves the right to disposition any verified and accepted product
non-conformance claims at its own discretion. If requested, customers may be
required to return any such products, at Metro's expense, prior to issuance of
any credits.
- Customers are responsible for insuring suitability of product
specifications ordered
for their applications. We will be more than
happy to assist in identifying suitable materials, consult on product design
and tolerances, provide samples and prototypes, etc., but under no
circumstances should any inference be drawn that we can or would guarantee
that any material or configuration will work in any given application.
Thus, while we stand behind the conformity of our products to customers'
specifications,
Metro will not issue credit or accept
returns on products that conform to customer order specifications.
- Metro's
liability is limited to the charges rendered and paid in direct relation to
any specific non-conforming products. This may include charges for products,
freight, expedite fees, set-up, tooling, or any other charges invoiced by
Metro and paid by the customer. Metro Industries, Inc., specifically disclaims
any and all responsibility for property damage, business losses, fines,
penalties, equipment damage or failure, labor costs, harm, injury, death,
disability, and any other losses, financial and otherwise, resulting directly
or indirectly from the non-conformance, use, application, installation, or
sale of its products. Under no circumstances will Metro's liability exceed the
total charges rendered in relation to the sale and delivery of non-conforming
products sold by Metro.
Cancellations
In the event of an order cancellation, customer will be responsible for all
costs incurred solely for the purpose of fulfilling order requirements,
including, but not limited to tooling, materials, labor, freight, and
administrative costs.
Test Reports, Product and Material Certifications
Test reports and product and/or material certifications are usually available
on request and, in most cases, at an additional charge.
Shelf Life
Though
"Shelf Life Statements" and/or "Expiration Dates" may be provided on some
products upon request, such are provided for informational purposes only, and
are in no way intended to be construed as a warranty on products sold by Metro
beyond the limitations stated herein. Unless specifically stated otherwise in
writing, "manufacture dates" supplied by Metro in conjunction with shelf life,
expiration, or any other documentation or certification of products sold by
Metro will reflect the date the product was manufactured or fabricated by Metro.
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